Refund policy

REFUND AND CANCELLATION POLICY

We operate a 14-day cancellation and return policy in accordance with the UK Consumer Contracts Regulations 2013, giving you 14 days after receiving your order to request a return.

Eligibility & Hygiene Requirement: In accordance with Regulation 28(3)(a) of the Consumer Contracts Regulations 2013, due to the nature of dietary supplements and for strict health and hygiene protection, products can only be returned if the outer packaging and tamper-evident security seal remain completely unopened, intact, and unused.

How to Initiate a Return: To request a return, contact our customer care team at info@supperments.com with your order number. Once authorized, our team will provide instructions on returning your item.

Damaged or Incorrect Items: Please inspect your parcel upon delivery and notify us immediately at info@supperments.com if any item is defective, damaged in transit, or incorrect so we can dispatch a replacement promptly.

Refunds: Once received and inspected, approved refunds are processed back to your original payment method within 5–10 business days.